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The Essential Resource for Benchmarking and Best Practice |
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 Welcome to the BPIR.com! We offer the web’s most extensive collection of benchmarking and best practice information.
Become a member to network with and learn from best practice organisations from all around the world AND access 1000's of benchmarks and best practices through our databases. Go to membership and benefits to find out more...
Before becoming a member, read one of our best practice management brief reports, or learn more about performance measurement, quality management, and business excellence . Sign-up to our FREE newsletter.
Navigation within our members' area is structured around our unique BPIR improvement cycle .
From setting your organisation’s vision and strategy to implementing employee surveys or six-sigma the BPIR will help you to:
- Improve your own performance
- Improve the performance of your colleagues and staff
- Improve all your organisation’s business processes through benchmarking
Quality Scotland Members Click here
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QUALITY SCOTLAND (QS) members - Welcome!
This website is Quality Scotland's Business Performance Improvement Resource (BPIR).
As a QS member you can join the BPIR at 20% less than standard fees. This will give you access to all of BPIR's services and resources. We recommend you take up organisational wide membership so that all your employees can have access and so become better equipped to improve their own performance and the performance of your organisation. The BPIR contains benchmarks, best practices and much more... All information can be displayed through the categories of the EFQM Excellence Model - giving you good ideas on how to improve as assessed against the model.
Standard membership fees are shown here - select the type of membership you require and then email
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for your 20% discount (BPIR flyer - download).
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Management Briefs...
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Customer Profitability Management |
Customer Profitability Management (CPM) focuses upon an organisation's most profitable customers/products; and by nurturing these, aims to maximise long-term returns. Customer profitability management impacts upon customer relationship management, product promotion, pricing, and billing and incorporates a high degree of customer behaviour modelling and analysis in a desire to make more informed customer service decisions.
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